Morten Rand-Hendriksen gave an excellent talk at WordCamp Europe 2016 about the role of empathy in the web field. It’s called Empathy and Acceptance in Design and Community, and you should give it a listen. I didn’t catch it in person, but it’s one of the best talks I’ve heard in awhile. I believe practicing empathy in our work could have the same impact on the Web as responsive design. It could be transformative.